FAQ – Choose Kind

Need Help?

Here are some Frequently Asked Questions

Please email our Customer Care Team as soon as possible so we add to your order or help you place a new order and consolidate the two orders for you. During sale periods this may not be possible.
If you need to make a change or cancel your order, please contact us as soon as possible. Once your order has been processed at our warehouse, we may not be able to cancel or make changes to the order.
If the address on your order is incorrect, please email our Customer Care Team with the correct address as soon as possible so we can update this before the order is dispatched.
Please email our Customer Care Team with the name and email the order would have been placed under so we can resend the order confirmation or dispatch email to you.

Yes, simply select ‘view and edit cart’ from your mini cart summary and then select 'gift options' within the my bag section. Your order will be wrapped with your personalized message (200 characters) along with a handwritten gift tag. The invoice and pricing are not included on gift wrapped orders.
Each season we bring in an exciting new range of colours, prints and styles. These products can run out quickly and we are not always able to restock them. We do restock certain styles so if there is a specific product you are after please contact our Customer Care Team and we can let you know if we have more coming or if we have availability in one of our stores.
As babies vary in size, we find it easiest to determine which size a child should wear by looking at their measurements. We offer a helpful size guide on our website and product pages. Please note our size guide is intended as a guide only. If you are still unsure, please contact our Customer Care Team who will be happy to help.

We offer free standard shipping on all orders over Rs 2500. For all orders below Rs 2500 there will be a shipping fee.
We offer free standard shipping on all orders over Rs 2500. For all orders below Rs 2500 there will be a shipping fee. Our standard shipping depends on your region and the time in which you want your order to be delivered.

All delivery timeframes can be found on our website, Delivery page. You can also follow your parcels journey through the tracking link in your order dispatch email or through ‘Order History’ after logging into your account.
We do not currently offer express delivery, but keep an eye out as this is something we are working on for the future.

The quality of our products is extremely important to us at Choose Kind, if you are not happy with a product please contact our Customer Care team so we can assist further.
The cost of an item being sent back to us and the delivery of the exchanged item being sent out is the responsibility of the customer.
We completely understand, we changed our minds too! Once an order is placed, and you want to cancel, contact us by email or Whatsapp. We will cancel the order for you if you request within one day of placing your order.

We offer exchanges/returns within 10 days from the date of purchase. You can read more about our returns policy here.
Please choose sale items carefully as they are non-refundable and non-exchangeable.

Please wait, our system may take up to 30 days to receive and process your return. We will send arefund notification email as soon as we issue your refund.

At Choose Kind, we work hard every day to create premium quality products that have great quality and are incredible, minimizing our impact on the planet and costs for you. Therefore, we do not offer discounts or regular sales on our products. However, we have Kindness Club where you can earn points and get discounts.

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